Last Updated: February 22, 2025
1. Introduction
At LoadFast, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use LoadFast, including our Chrome extension, web application, and website (collectively, the "Service"). By installing, accessing, or using LoadFast, you agree to the practices described here.
For inquiries or assistance, contact us at [email protected].
2. Information We Collect
We collect the following data to deliver and enhance the Service:
a. Information You Provide
Account Information: When you purchase LoadFast and create an account, we collect your email address to facilitate cross-device sync and cloud backup.
User Content: Text snippets, triggers, and categories you input (e.g., ".thanks" or "=magic") are saved within LoadFast to enable its functionality.
b. Automatically Collected Information
Usage Data: We gather anonymized analytics on how you interact with LoadFast, such as snippet expansion frequency, feature usage, and device type, to improve performance and features.
Device and Browser Data: We may collect your IP address, browser version, operating system, and device identifiers to ensure compatibility and resolve technical issues.
Extension Permissions: The Chrome extension accesses keystrokes and website content solely to expand your saved snippets. We do not monitor or store typing activity beyond your predefined snippets.
c. Payment Information
Payment details (e.g., credit card numbers) are handled by our third-party payment processor (e.g., Stripe) and are not retained by us. We store only a transaction ID and purchase confirmation.
d. Information We Do Not Collect
We do not track your general typing or browsing behavior outside of the snippets you save.
We do not collect sensitive personal details (e.g., race, religion, health data) unless you voluntarily include them in your snippets.
3. How We Use Your Information
We use your data to:
Provide the Service: Your email enables account access and sync; your snippets are processed to expand text as triggered.
Enhance LoadFast: Usage analytics inform performance tweaks, bug fixes, and feature development.
Communicate: We may send transactional emails (e.g., purchase receipts) or support replies. Marketing emails require your explicit opt-in.
Secure the Service: IP addresses and device data help us detect and prevent abuse or unauthorized access.
4. How We Share Your Information
We do not sell, trade, or rent your personal data. Sharing occurs only in these cases:
Service Providers: Third parties (e.g., cloud storage, payment processors) process data on our behalf under strict confidentiality terms and are prohibited from using it for their own purposes.
Legal Requirements: We may disclose data if compelled by law (e.g., subpoenas) or to protect our rights, safety, or property.
Business Transfers: If LoadFast is acquired or merged, your data may transfer to the new entity, subject to this Privacy Policy.
5. Data Storage and Security
Storage: Your account data and snippets are stored encrypted on cloud servers in [insert location, e.g., the United States], accessible only via your registered account.
Security Measures: We employ industry-standard encryption (e.g., AES-256) and secure protocols (e.g., HTTPS) to protect data in transit and at rest. Access is limited to authorized personnel.
Retention: We keep your data while your account is active. Upon termination (per ToS Section 10), it's deleted within 30 days.
6. Your Rights and Choices
You may have these rights, depending on your location:
Access: Request a copy of your data (e.g., email, snippets).
Correction: Update inaccurate account details.
Deletion: Remove your account and data via web app settings or by emailing [email protected].
Portability: Request your snippets in a usable format (e.g., CSV).
Opt-Out: Disable analytics collection in the extension settings (if implemented).
To exercise these rights, email [email protected]. We'll respond within 30 days (or sooner if legally required).
7. Legal Basis (for GDPR Compliance)
For EEA users, our data processing bases are:
Contract: Delivering LoadFast (e.g., syncing snippets) requires your email and User Content.
Legitimate Interest: Analytics and security enhance the Service and protect users.
Consent: You consent by using LoadFast after reviewing this policy.
8. California Privacy Rights (CCPA Compliance)
California residents may:
Request details on what data we collect, use, or disclose (see above).
Request deletion, subject to exceptions (e.g., retaining transaction records).
Note we do not sell data, so no "opt-out of sale" applies.
Submit requests to [email protected].
9. Third-Party Services
Chrome Web Store: Installation via Google's platform subjects you to their terms and privacy policies.
Payment Processors: Stripe (or similar) manages payments; review their privacy policy.
No Integrations: LoadFast currently lacks third-party app integrations (e.g., Google Docs), but if added, those services' policies will apply.
10. Children's Privacy
LoadFast is not designed for users under 13. We do not knowingly collect children's data. If we discover such data, we'll delete it immediately. Contact [email protected] if you suspect we've collected a child's information.
11. International Data Transfers
If you're outside the U.S., your data is transferred to and stored in the United States, where our servers are located. We use adequate safeguards (e.g., encryption), but U.S. laws may differ from your local regulations.
12. Changes to This Privacy Policy
We may revise this policy to reflect changes in our practices or legal obligations. Updates will be posted on our website, with significant changes notified via email or a Service banner. Continued use after updates signifies acceptance.
13. Contact Information
For privacy-related questions, data requests, or concerns:
Email: [email protected]
Response Time: We aim to reply within 48 hours, with legal requests addressed within 30 days.
Additional Notes for LoadFast
Extension Permissions: LoadFast accesses keystrokes and webpage content only to execute your triggers. We do not log broader typing or browsing activity.
No Tracking Commitment: We don't monitor your general typing beyond saved snippets—your privacy is a core promise.
One-Time Fee: Our lifetime purchase model means no reliance on data exploitation for revenue.
