Crisis Management Templates Built for Customer Support

CRISIS RESPONSE PLAN\n\n🚨 CRISIS DETAILS\nType: [NATURAL_DISASTER/CYBER_ATTACK/PR_CRISIS/OTHER]\nSeverity Level: [1-5_SCALE]\nImpact Assessment: [IMMEDIATE_EFFECTS]\nTimeline: [WHEN_CRISIS_BEGAN]\n\n👥 RESPONSE TEAM\nCrisis Leader: [NAME_AND_CONTACT]\nCommunications Lead: [NAME_AND_CONTACT]\nOperations Manager: [NAME_AND_CONTACT]\nLegal Counsel: [NAME_AND_CONTACT]\n\n⚡ IMMEDIATE ACTIONS (0-4 hours)\n• Ensure safety of personnel\n• Assess scope and impact\n• Activate response team\n• Secure critical systems\n• Begin stakeholder notification\n\n📢 COMMUNICATION STRATEGY\nInternal Communications:\n  • Employee notification: [METHOD_AND_TIMING]\n  • Leadership briefing: [SCHEDULE]\n  • Board notification: [REQUIREMENTS]\n\nExternal Communications:\n  • Customer notification: [MESSAGE_AND_TIMING]\n  • Media response: [SPOKESPERSON_AND_TALKING_POINTS]\n  • Regulatory reporting: [REQUIREMENTS]\n\n🔄 RECOVERY PLAN\nShort-term Actions: [0-72_HOURS]\nMedium-term Actions: [1-4_WEEKS]\nLong-term Recovery: [1-6_MONTHS]\n\n📊 MONITORING & UPDATES\nStatus Update Schedule: [FREQUENCY]\nKey Metrics to Track: [MEASUREMENTS]\nDecision Points: [WHEN_TO_ESCALATE_OR_CHANGE_STRATEGY]

CUSTOMER SUPPORT CRISIS MANAGEMENT TEMPLATES

Hello [CLIENT_NAME],

I hope this message finds you well.

Key Details:
• [IMPORTANT_ITEM_1]
• [IMPORTANT_ITEM_2]
• [IMPORTANT_ITEM_3]

Please find the requested information below.

Please let me know if you have any questions.

Best regards,
[YOUR_NAME]
Professional